SMS Privacy Policy for Repairhunters

Repairhunters respects your privacy and works to protect the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and safeguard information connected with text message communications.

By opting in to receive text messages from Repairhunters, or by continuing to participate in our SMS program, you agree to the practices described below.

1. Information We Collect

When you request service, submit a form, call us, or otherwise opt in to SMS communications, we may collect information such as:

Your mobile phone number
Your name
Your email address
Your ZIP code or service area
Service details, scheduling preferences, project notes, and other information you choose to provide

This information may be collected through website forms, customer inquiries, phone conversations, text replies, appointment requests, and related service interactions.

2. How We Use Your Information

We use the information you provide to support your relationship with Repairhunters and to communicate about services you requested or agreed to receive. This may include:

Sending appointment reminders, scheduling updates, service confirmations, and follow-up messages
Responding to questions, estimate requests, and customer support needs
Personalizing communications so they are relevant to your service request or property needs
Sharing occasional promotions, seasonal reminders, or maintenance tips when you have opted in to those messages

We use SMS data only for purposes connected to your interactions with Repairhunters and the messaging program you joined.

3. Messages You May Receive

Depending on how you interact with us, Repairhunters text messages may include:

Service request confirmations
Appointment, technician, or scheduling notifications
Updates about active HVAC, electrical, plumbing, appliance, or renovation work
Helpful maintenance tips, limited offers, or other service-related announcements

Message frequency may vary based on your request and ongoing service needs. Message and data rates may apply.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration. Access to customer information is limited to people and systems that need it to provide service and communication support.

5. Sharing Your Information

Repairhunters does not sell or trade your personal information. We may work with trusted service providers who help us operate our website, customer communication tools, scheduling systems, or SMS delivery. These providers are expected to use your information only to perform services for Repairhunters and to protect it appropriately.

Mobile numbers, SMS consent records, and opt-in data are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

6. Opting Out of SMS Messages

You may opt out of Repairhunters text messages at any time by replying STOP to a message from us. After your opt-out request is processed, you should no longer receive SMS messages from us unless you choose to opt in again.

You may also reply HELP for assistance or contact us directly using the information below.

7. Your Privacy Choices

You may contact us to request access to personal information we maintain about you, ask us to correct inaccurate information, or request deletion where applicable. We may need to verify your identity before completing certain requests.

8. Consent and Messaging Compliance

Repairhunters intends to follow applicable messaging rules, including the Telephone Consumer Protection Act (TCPA) and 10-Digit Long Code (10DLC) messaging requirements. We seek consent before sending SMS communications that require it, identify Repairhunters as the sender, and provide opt-out instructions in our messaging program.

9. Updates to This Policy

We may revise this SMS Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. Updates will be posted on this page, and significant changes may be communicated through additional notice when appropriate.